Your rep works 200 leads a day. Four hours of it is ringback.

Keep as many named call queues as you need — “Callbacks today”, “Trial expiring”, “New leads” — and fill them from anywhere: tick contacts in the CRM, add someone by hand, or have an automation drop them in. Open a queue, hit Start calling, and Chirply walks it for you: dial, talk, log the outcome, next.

• Many queues, worked whenever you want — the list lives on the server, not in one browser tab
• Anything can fill a queue: bulk select, a workflow step, a call outcome, or the API
• Outcomes are written back to the queue, so two reps can work the same list without doubling up
• Auto-advance after you log a disposition and a note; pause and resume any time

A second way to work a call queue: the server dials several numbers per free agent, screens answering machines, and only bridges the people who say hello. Pacing, abandon-rate targets, and wrap-up live on the session — billed on the workspace's own Twilio account.

• Opens on any existing call queue; a session with no seated rep dials nobody
• Answering-machine detection with a separate path for machines versus live answers
• Lines-per-agent, max lines, and an abandon-rate target you can change mid-shift
• Outcomes write back to the same queue and fire the same follow-up actions as power dial

A real softphone docked in the top bar of every page. Inbound calls ring your browser wherever you are in the app, and outbound goes out on your business caller ID.

• Mute, keypad (for punching through other companies' IVRs), add a third party, warm transfer with the caller held while you consult
• Simulring your online team — first to answer takes it
• Missed calls fall through to voicemail and land on the contact's timeline
• Drag the panel anywhere; it survives navigating the app

Define your own call dispositions (name + color) in Settings, then attach actions to them. Choosing an outcome fires those actions in the background while you're already dialing the next number — and the calls nobody logged are collected into a queue instead of quietly disappearing.

• "Left voicemail" → text them, tag them, and enroll them in a follow-up sequence — automatically
• Any action in the platform is attachable: SMS, email, RVM, tag, list, pipeline stage, task, AI call
• An "awaiting outcome" review queue catches every call no browser saw end — desk phones, the mobile app, sales-bridge legs — with a workspace-wide count and one click to work through them
• Set an outcome on any past call, including calls made before you had outcomes at all; the same actions and automations fire either way

Ordered talk-track steps plus a handler for each objection, written once and open beside the dialer. Switch assist on for a script and Chirply reads the live transcript and puts one short line on the rep's screen — it never speaks to the customer.

• Ordered steps for the talk track, and objection handlers keyed to the same 13 objections call intelligence counts, so coaching and reporting share one vocabulary
• Assist stays off until you enable it on that script, and stays quiet until the line's transcription has produced something to read
• One coaching line of 200 characters or less, on the rep's screen only — the assist never joins the call and never speaks
• Runs on your own AI account, and only re-reads once the transcript has actually grown

Opt-in recording per number. Audio is pulled off Twilio into your own storage and the provider's copy is deleted, so there's one place your recordings live.

• Per-number opt-in, with a recording announcement for consent where you need it
• Automatic transcription attached to the call log
• Delete the audio and keep the log and transcript

Every contact and lead number is classified mobile, landline, or VoIP and shown with an icon across contacts, contact detail, and lead results.

• Automatic lookup on new numbers, plus a one-time scan of your existing database
• Platform-wide shared cache — a number is only ever paid for once
• Runs on your own Twilio at roughly a fraction of a cent per number

Rule-based audiences over the contact record and everything attached to it, so “booked but never showed, and nobody has called them in two weeks” becomes a saved segment you send to — not a spreadsheet someone exports again every Monday.

• 49 built-in fields grouped as Contact, Address, Consent & safety, Membership, Broadcast email engagement, Website engagement and CRM activity — plus every custom field you have added
• Related-record rules across Bookings, Stripe, Sales, Work, Conversations, Calls and Forms, with 45 more filters underneath them
• Text, number, date, boolean and relation operators — including “is in the last N days” and count rules like “has more than two open tasks”
• Every filter on a related record has to match the same record, so two unrelated appointments can't fake a match