Conversation & Revenue Intelligence for Sales Managers

You cannot listen to 400 calls. So you coach on the three you heard.

Chirply reads every transcript against a fixed list of objections, topics, outcomes and risks, then hands you a ranked view of what your team is actually hearing — plus a health and risk score on each open deal, with the evidence behind every verdict stored beside it.

Start 30 days free $0 today · no contract · cancel any time

Unlimited calls, texts, emails and contacts

Everything else in Chirply comes with it

The problem is not that it is hard.

It is that nobody has the hours, and the cost of skipping it never shows up as a line on any invoice.

Coaching runs on anecdote

You review the calls you happened to catch, which are not a sample of anything. The rep who needs the help most is usually the one whose calls you have heard least.

The objection nobody escalated is the one killing the month

A pattern that shows up across a quarter of your conversations still has to survive somebody remembering to raise it in a huddle. Most of them do not.

The forecast is a feeling with a number on it

Stage-based projections tell you what your reps hope. Nothing in that number knows a champion went quiet three weeks ago, or that price came up on every call you lost.

Set up once. It runs from then on.

Record

Switch it on per number

Recording is per-number opt-in with an announcement for consent where you need one, and transcription attaches to the call log. Intelligence reads that transcript — it needs the number's transcription on to see anything at all.

Classify

Score against a closed list

Calls are analysed against a fixed taxonomy — a set list of objections, topics, outcomes and risks — so the answers are countable instead of a wall of prose that reads differently every week.

Read

See the month, then open the call

Ranked objections and topics over a 30-day window, with talk ratio reported only for calls where the speakers could genuinely be told apart. Open any single call for a summary, its outcome, sentiment, the next step if anyone agreed to one, and one coaching note.

Act

Let the analysis start the work

Deals carry health, risk and days since contact with the evidence kept beside each verdict, and workflows can start the moment an analysis lands — filtered by mood, topic or objection — or the moment a deal turns at-risk.

Every piece of this is already live.

These are not roadmap items. Each one is running in production today, described here in the same words the full product catalog uses.

Conversation & revenue intelligence

Turn what was actually said on your calls into a number you can act on.

Call transcripts analysed against a fixed taxonomy — a closed list of objections, topics, outcomes and risks — so the answers are countable instead of a wall of prose that reads differently every week.

Ranked objections and topics over a 30-day window, with talk ratio reported only for the calls where the speakers could be told apart
Per call: a short summary, the outcome, sentiment, the next step if anyone agreed to one, and one coaching note — or none, because it will not manufacture criticism
Deals scored on health, risk and days since contact, with the evidence behind each verdict stored beside it
Two forecasts side by side — one from stage win rates, one from what was said on the calls — and the gap between them

Recording & transcription

Coach from real calls instead of relying on memory.

Opt-in recording per number. Audio is pulled off Twilio into your own storage and the provider's copy is deleted, so there's one place your recordings live.

Per-number opt-in, with a recording announcement for consent where you need it
Automatic transcription attached to the call log
Delete the audio and keep the log and transcript

Call scripts & live objection assist

Give a new rep the words, and a quiet nudge when the call turns.

Ordered talk-track steps plus a handler for each objection, written once and open beside the dialer. Switch assist on for a script and Chirply reads the live transcript and puts one short line on the rep's screen — it never speaks to the customer.

Ordered steps for the talk track, and objection handlers keyed to the same 13 objections call intelligence counts, so coaching and reporting share one vocabulary
Assist stays off until you enable it on that script, and stays quiet until the line's transcription has produced something to read
One coaching line of 200 characters or less, on the rep's screen only — the assist never joins the call and never speaks
Runs on your own AI account, and only re-reads once the transcript has actually grown

Call outcomes that do the follow-up

Stop remembering to send the follow-up. Picking the outcome sends it.

Define your own call dispositions (name + color) in Settings, then attach actions to them. Choosing an outcome fires those actions in the background while you're already dialing the next number — and the calls nobody logged are collected into a queue instead of quietly disappearing.

"Left voicemail" → text them, tag them, and enroll them in a follow-up sequence — automatically
Any action in the platform is attachable: SMS, email, RVM, tag, list, pipeline stage, task, AI call
An "awaiting outcome" review queue catches every call no browser saw end — desk phones, the mobile app, sales-bridge legs — with a workspace-wide count and one click to work through them
Set an outcome on any past call, including calls made before you had outcomes at all; the same actions and automations fire either way

Visual workflow builder

Build the follow-up once and let it run forever.

Multi-step workflows with waits and branching, triggered by what actually happens in your business.

Triggers: contact created, tag added, deal stage changed, form submitted, message received, call completed, on a schedule, or manually / by webhook
Steps: send SMS or email, add or remove tags, add to a list, move a pipeline stage, create a task, wait, call a webhook, notify your team
Voice steps: ringless voicemail, outbound IVR, sales bridge, AI call, enroll in a campaign
Full run history so you can see what fired and why

This is the part of Chirply that solves call intelligence. See the other 14 areas — CRM, scheduling, messaging, automations, funnels, commerce, reputation and the rest — all included in the same workspace.

Try it on your own business for 30 days.

You do not have to migrate anything to find out whether this works. Start the trial, set up the one thing you came here for, and judge it on that.

$0 charged today. A card holds the workspace; nothing moves until day 30.

Unlimited usage. Calls, texts, emails and contacts are uncapped on every plan.

Your providers, your rates. Bring your own Twilio, Mailgun and AI keys and pay them directly — we do not mark usage up.

No contract. Cancel before day 30 and you are never billed.

Your trial runs on Scale, the top plan, so nothing is locked while you evaluate. If call intelligence is all you need afterwards, Scale at $97/mo carries it — switch down before the trial ends and keep the lower price.

The questions everyone asks.

Which plan carries this?

Scale, at $97 a month. Conversation and revenue intelligence is a Scale feature, and Scale is what the 30-day trial runs on, so you can point it at a week of real calls before paying anything. Call transcription on its own starts on Grow at $77.

Does it invent criticism to look useful?

No. A call gets one coaching note, or none — it will not manufacture a fault to fill a field. And because the vocabulary is a closed list, "pricing objection" means the same thing this month as it did last month.

Whose AI account does the analysis run on?

Yours. Bring your own model key and the analysis is billed to you directly, processed under your own account rather than pooled through ours.

How is this different from my pipeline report?

You get both, side by side: one forecast built from stage win rates, one built from what was actually said on the calls, and the gap between them. The gap is usually the interesting number.

Can my reps get help during the call rather than after it?

That is a separate switch. Call scripts hold the talk track plus a handler for each of the same 13 objections intelligence counts, and live assist puts one short line of 200 characters or less on the rep's screen. It never joins the call and never speaks to the customer.

Weighing it against something specific?

You cannot listen to 400 calls. So you coach on the three you heard.