Chirply vs Pipedrive: put calls and follow-up inside your pipeline.

1. One system instead of a pipeline plus add-ons

Pipedrive is a deal tracker first, and modules like email campaigns and chatbots are separate paid add-ons, with calling depth, texting, funnels, and booking usually handled by other tools. Chirply ships pipelines, two-way SMS and email, browser calling, funnels, scheduling, and invoicing as one platform.

2. Phones are built in, not integrated

Chirply includes browser calling, a power dialer, ringless voicemail, an IVR builder, and AI receptionists that answer real calls, all running on your own Twilio account at provider cost. In Pipedrive, most calling and texting depth comes from marketplace integrations that carry their own subscriptions.

3. Flat plans versus per-seat math

Pipedrive's bill grows with every seat and every add-on you switch on. Chirply's plans are flat monthly prices with unlimited contacts on every rung, so a growing list never changes the invoice.

4. Built for agencies with clients

Pipedrive is a single-company CRM. Chirply gives every client a sub-account workspace, lets you white-label the platform on your own domain, and lets you resell plans on your own Stripe, which turns the software itself into something you can sell.

Map your customer journey

List the triggers, fields, reports, integrations and permissions your team relies on. Use that list to set up your first complete customer journey in Chirply.

Run a small pilot

Use sample records and an internal test audience. Recreate one complete workflow from lead capture through follow-up and payment, checking permissions and reporting at each step.

Budget the complete move

Compare the selected plan, optional apps, provider usage, implementation time and any subscriptions you will retain. Confirm export formats and retention requirements before scheduling a cutover.

Check the commercial terms

Everyone starts with the full platform free for 14 days on Scale. Scale is the only plan with a free trial. A card is required, and you pay nothing today. After your trial, stay on Scale at $97/month or downgrade to any other retail plan. Choose a lower plan in Billing before the trial ends to start there when billing begins, or cancel before then and pay nothing. Connected-provider usage is separate.

Reseller Partner is $297 a month and White-Label Partner is $497 a month. Each one is a complete subscription that includes a Scale-level account, so it replaces a retail plan rather than sitting on top of one. Lower founding rates exist, but only inside a timed window offered shortly after signup — the price on your own Billing screen is the one that applies to you.